“Even if they’ve been in management, they care less about the functionality, the features, the comfort that more senior, more experienced staff has with the enterprise Microsoft suite.” Wiora says roughly half of his organization’s 6,000 employees are millennials, and they don’t have the same learned affinity for Microsoft products. Many longtime Word users also had to be trained to appreciate the difference between making changes in separate versions of a document that’s saved and shared, and making live changes in real-time made to a single document that’s updated on the fly. Microsoft was late to add live edits and real-time collaboration, according Burke. “There is a reason why a lot of startups pick Google and a lot of really established enterprises pick Office 365.” Standout features on one platform might have driven IT decisions in the past, but it’s familiarity that frequently drives purchasing decisions today, he says. Tim Burke, director of IT, BetterCloud, says Google Docs and Word Online have become increasingly similar during the last couple of years. “It’s a newcomer on the enterprise side.” Google Docs and Word Online more similar than different “On the surface there are a few differences, but when you peel the onion and you get into the day-to-day workings of a CIO wanting to assess this on a total cost of ownership basis … we have to look at things like training, support, help desk, that’s where Google starts to lose,” says Shawn Wiora, CIO and CISO, Creative Solutions in Healthcare. IT leaders and CIOs don’t always pick Word Online or Google Docs based on merit. Beware the 9 warning signs of bad IT architecture and see why these 10 old-school IT principles still rule.
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